RETURNS

We hope you will be delighted with everything you have bought from us, but if you change your mind for any reason, we are happy to refund or exchange any unsuitable items in their original condition within 14 days of purchase.

 

All refunds will be issued to the original method of payment and in the original tender currency.  

 

How To Make A Return:

 

  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.

  2. Please send us an email at info@faitalamaison.co.uk stating your name, invoice number, email and the reason for your refund/exchange.

  3. We always recommend returning your items via first class recorded post as we, unfortunately, can't be held responsible for any items that do not reach us

 

Refund exceptions:

 

  1. For hygiene reasons, we cannot offer refunds on pierced jewellery, ie earrings.

  2. Sale items are only valid for exchange only within 7 days of purchase.

  3. Please Note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. a right to return items which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you feel that your items are faulty please see the section below entitled ‘My purchase has become faulty. What do I do?’

 

How long does a refund take?  We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail.  All refunds will be processed through PayPal unless a payment was made via a credit/debit card, in which case your refund will be debited back to your card. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund/exchange has been issued 7-10 working days later.

 

Can I get my shipping fees back?  We regret to inform you that any original shipping fees or return shipping charges are non-refundable.

 

I returned an item and it was incorrectly refunded or replaced.  We're really sorry if we've made a mistake with your exchange/refund, we’re only human. Please send us a message so we can fix this for you right away.

 

Do I have to pay for return postage? Unfortunately, we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

 

I have received a faulty item.  We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message straight away so we can rectify this problem as swiftly as possible for you.