DELIVERY

Fait A La Maison Delivery Policy

 

Thank you for visiting and shopping at Fait A La Maison. Following are the terms and conditions that outline our Delivery Policy.

 

Domestic Shipping Policy Shipment Processing Time

 

All orders are processed within 2-3 business days. Orders will only be shipped on a Saturday if your order is received before 3pm on a Friday – if not, your item will be posted the following Monday. If we are experiencing a high volume of orders, ie Christmas, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Delivery costs & delivery estimates

 

Our standard delivery is £3.50 and all items will be sent via Royal Mail 1st Class Recorded Post. If your order is £40 or more, no delivery charge will be applied. Your item(s) will be delivered in 3-5 days (excluding bank holiday and weekends) from date of purchase.

 

Order confirmation & tracking 

 

You will receive a Delivery Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages 

Fait A La Maison is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy 

We currently do not ship outside the U.K.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.